The quality and impact of customer experience is central to the success or failure of any business in any type of service industry and the residents and families who choose to access the support and services offered within Schlegel Villages are the customers that matter most. In March 2018,... Read more
Latest News
March 26, 2019
- Village Voice
Mary Wright walked the stretch of sidewalk between her old condo and The Village of Erin Meadows where her husband lives more times than she can count over the course of the past four years. She’s well into her 90s, yet she says the 1km trip to visit Bill was good for her, and she used to walk it... Read more
March 22, 2019
- Village Voice
Jackie Farrell’s life was shattered in the course of three short days when her husband died suddenly of unexplainable heart failure. She was immediately lost in the shadows of overwhelming, sudden grief with two young children to guide through the loss of a loving father, and one doesn’t make it... Read more
March 19, 2019
- Village Voice
Four generations converge along Main Street in the Village of Erin Meadows on a bright Thursday afternoon. A toddler is in the arms of his grandmother beside his mother watching from nearby, and he catches the eyes of two other ladies out for a stroll after lunch. They all start chatting away in... Read more
March 15, 2019
- Village Voice
When Laura Piatkowski moved into long-term care at The Village of Erin Meadows in early 2018, her husband Henry began counting the days to the opening of the attached retirement neighbourhoods under construction at the time. Henry was one of the first residents to move into the new retirement... Read more
March 13, 2019
- Village Voice
When all team members have the opportunity to share genuine connections with the residents they serve, relationships potentially grow stronger and the villages grow a little more closely knit. Creating an environment where these opportunities naturally arise for all team members is a priority... Read more
March 8, 2019
- Village Voice
About a year after Tammy Roberts began working as a housekeeper in the newly opened Village of Aspen Lake in Windsor, one of the neighbourhood coordinators (NCs) there announced she was having a baby. Peter Brouwers, director of environmental services at the time, thought Tammy was the perfect... Read more
March 6, 2019
- Village Voice
In youth, some of the simplest things can offer the greatest joy – think of a child splashing in a puddle of mud or chasing fireflies in the warm August twilight. For Artie, it was making snow angels. With a bit of help from the Tansley Woods team, Artie was able to play in the snow as she so often... Read more
February 28, 2019
- Village Voice
The vast majority of people who move into a long-term care home will make no more moves in their lifetime. Ideally, they’ll move into a place where they can forge new friendships and find meaning and joy in their days, but there is no denying that end-of-life is a matter of fact in a long-term care... Read more
February 26, 2019
- In the News
The 2019 Healthy Hearts Chef Challenge will showcase the culinary talents of executive chefs representing Chartwell, Delmanor, Esprit, Revera and Schlegel Villages Retirement Communities. This fun-filled evening is the kick-off for our 35th Anniversary WALK OF LIFE® on Saturday, May 25th. In... Read more
