Resident Handbook & Caregiver Resources
Everything you need to know about life in the Village is right here. Whether you're settling in for the first time or looking for a specific policy, this page brings together your Resident Handbook along with a few extra resources our team has put together to support you and your family along the way. Scan the sections below and click through to what you need, no digging required.
Your Long-Term Care Resident Handbook brings together everything you need to know about calling a Schlegel Village home, from your rights as a resident to the philosophy that shapes how we care for you every day. Read it cover to cover, or use the buttons below to jump straight to what matters most to you right now.
Quality care goes beyond the basics. Our team members provide around-the-clock nursing and personal support, our days are filled with recreation, good food and good company, and our signature programs, like PAL and our Innovative Dementia Program, are built on research and designed to help residents live as independently and fully as possible.
Recreation & Leisure - Dine with Us
We work hard, every day, to keep residents, families and team members healthy and safe. From hand hygiene to fall prevention, these resources outline the everyday practices that protect the people who call the Village home.
A respectful, safe community is something we build together. These resources outline our policies, including our zero tolerance approach to abuse, along with what's expected of residents and families, including time spent away from the Village.
From monthly invoicing to optional extras like hairdressing and in-suite television, here's what's included in your care and what's available at an additional cost.
Moving a loved one into Long-Term Care is a significant change, for them and for you. These resources, part of our Living My Dementia Journey series, offer practical, everyday guidance for understanding dementia and supporting someone through the experience, from the emotions of moving day to what makes a visit feel meaningful.
Settling In - A Guide for Families
When Moving Feels Hard: Supporting Your Loved One
How to Enjoy Activities Together When Things Change
When the Day Winds Down: Helping Your Loved One Feel Calm and Safe